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Returns & Exchanges


Unwanted Goods & Exchanges

  • The complete satisfaction of our clients is paramount to High Octane Sports.
  • We offer a 31 day returns period from the day your order is placed, in which you can send us back the products you have purchased.
  • The products must be unworn, unused and damage free. The original packaging must be included.
  • High Octane Sports reserves the right to refuse returns which do not comply with these requirements.
  • You must contact High Octane Sports before you return any products. Please fill in the Contact Us form including your name, order number and reason for return.
  • The client is responsible for the cost of returning the product. Any cost incurred by the client is not refundable. Exceptions are made if the product shipment was in our error.
  • We will reimburse the full price of the product upon receipt of the return excluding any delivery fees for services already utilised.
  • The client will be reimbursed within 14 days of receipt of the returned order, through the same payment method used by the client for the purchase.
  • The client will be informed via a notification email once the reimbursement has been made.
  • We recommend when returning products to use a service which insures the entire value of the item and to use a tracked service. High Octane Sports cannot be responsible for items returned but not received by us due to loss, damage or theft that is not resultant of any actions by High Octane Sports.
  • High Octane Sports will only exchange like for like products. If a different item is desired a refund will be issued and the item must be ordered in a new transaction.
  • Exchanges are subject to availability.
  • Personalised products, for example, engravings on any item or adjustments made to watch bracelets, cannot be returned or exchanged in accordance with the Consumer Protection (Distance Selling) Regulations 2000. In these instances a bespoke item has been created and cannot be sold as new.
  • High Octane Sports may, at certain times of the year such as the Christmas Season, offer an extended returns period. If an extended returns period is applicable a notice will be displayed on the homepage.
  • PLEASE NOTE: Goods must be back with us within 31 days from date of dispatch. Items received after 31 days will not be accepted.

Incorrect/Faulty Goods


All items sold by High Octane Sports are thoroughly inspected before dispatch. We believe our clients should expect nothing but the best when purchasing from us.

As hard as we will try to ensure this, there will be on occasion, a time when items will need to be returned to us.

  • If a product sold by High Octane Sports has manufacturing defects you must contact us immediately by email – returns at HighOctaneSport.co.uk
  • If you have inadvertently been sent the wrong item please inform us immediately at the above email.
  • If a product shows signs of damage due to the transit process you must contact us immediately at the above email.
  • Please include your name, order number and the fault with the product. Please clearly state if an exchange or refund is required.
  • If your order is incorrect or faulty the product must be returned to us within 14 days of the dispatch date.
  • Postage costs for the return of the product will be borne by the client, but will be reimbursed once the goods have been returned to High Octane Sports.
  • We recommend when returning products to use a service which insures the entire value of the item and to use a tracked service. High Octane Sports cannot be responsible for items returned but not received by us due to loss, damage or theft that is not resultant of any actions by High Octane Sports.

Returns Address

Please be sure to email us first before you send back your products.

When returning a product please ensure you keep your proof of posting until we acknowledge receipt of goods.

High Octane Sports
PO Box 2041
Croydon
Surrey
CR90 9JW